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As I am sure you will appreciate, the diaries within our clinic are incredibly busy and managed in a way to provide good service to our clients in line with their recommended treatment plans.
Very few of our clients are able to rearrange their diaries at short notice and are therefore unable to take advantage of appointments that become available as a result of last minute cancellations.
Unfortunately when such a cancellation occurs, we are rarely in a position to fill the diary. Therefore the cancellation policy states that if a cancellation is made after 10am the day before the appointment, then the appropriate fee will be applied. In the event of cancelling without giving the required period you will either lose your deposit or the treatment from your value package.
We endeavor to be open and transparent in communication of this policy and include in our appointment cards, email message appointment reminders, website and value pack contracts.
It is very much hoped that by using these methods that all our clients have the policy communicated to them at the beginning of their customer journey.
I trust the above clarifies our cancellation policy.